A PCI transfer ensures that your organization’s recurring donations continue without interruption. This process securely transfers credit/debit card data into or out of REACH, keeping your supporters’ payment information intact.

However, a PCI transfer is complex and can take time. There are fees associated with this service from REACH, as well as potentially from your payment gateway, which can vary.

To begin the process, organizations must contact their payment gateway to request the transfer. It’s up to the payment gateway to accept the request and initiate the transfer. After the gateway sends the requested information, it may take several weeks for processing.

If you’re interested in transferring your supporter payment information into REACH, please reach out to our Support team. We’ll provide details and guide you through the process.

REACH charges for PCI transfers due to the time needed to process files and update supporter information. When you contact us, we’ll ask for specific details to provide an accurate estimate. Typically, the cost for this service ranges from $200 to $500, billed at $100 per hour, depending on the volume of data and supporters involved.

To get started, please confirm with your previous payment gateway that they will transfer your payment methods. Once you have that confirmation, email our support team, and we’ll assist you with the next steps, discuss your data needs, and provide an estimate for purchasing the required hours. Before we can start the transfer in REACH, you’ll need to purchase the necessary hours.