When importing your sponsorship conversations into REACH, follow this process. 

Sponsorship Conversations allow sponsors and their sponsorships to communicate with one another with admin review. Conversations are available on the Essentials, Pro and Pro Plus plans only. This import allows you to bring in conversations into REACH from a previous system.

Here are some extra details to assist you when importing your sponsorship conversations:

You can use our predefined templates or your own files. While our templates are recommended for simplified data matching, they are not mandatory.

When importing sponsorship data into REACH, it’s crucial to follow this sequence for correct record linkage: begin with Sponsorship Images, then move on to Sponsorships, Supporters, and finally Donation History.

Required Fields#

There are four fields required for importing your sponsorship conversations:

• supporter_permalink
• sponsorship_permalink
• subject
• message

Using the Sponsorship Conversations Import Template#

Navigate to to Data Setup > Data Import/Export > Imports tab andselect the Conversations Import Template from the System Import Templates dropdown menu to download the template. 

The template consists of two sheets: the first sheet lists column names and descriptions detailing the required sponsorship data for each column. The second sheet is where you will enter your data for the import.

Input your data into the second sheet, being sure to include at least the four required fields, supporter_permalink, sponsorship_permalink, subject and message. Be sure to refer to the Column Definitions in the first sheet for how to enter and format your sponsorship conversations data. 

Delete any empty rows from your spreadsheet. Empty columns should not cause a problem. 

Importing Your Sponsorship Conversations Data#

Now, you can prepare to import your file. 

Remember, you can consult our Importing your Records article for detailed instructions. 

It’s highly advisable to first conduct a test import with a small number of sponsorship conversations records. This allows you to observe how each data field maps and correct any errors before proceeding with the import of all your records.

Navigate to to Data Setup > Data Import/Export > Imports tab.

• Click + New Import
• For the Import Type, select Sponsorship Conversations
• Review the required and optional fields and edit your data as needed. Click Show field definitions more details.
• Browse to choose the file to import
• Click Submit 
• Match your imported columns, click Import Data. 

If successfully matched, your import will begin processing and you will receive an email once complete. 

If any columns were not matched correctly, the necessary corrections will be specified in red. If needed, make corrections in your import file, and return to Step 2.

Once completed, you will see a status page that details the name of your import file, the import type, the status, uploaded date and a list with links to the records imported.