Using REACH, your donors can include a video message when communicating with their sponsorships. This capability is available from the supporter’s Donor Portal, on the Donor Mobile App and in the Admin Console.

Note: Video Messaging is disabled by default for all new accounts. Organizations can go choose to enable or disable video message as desired.

Enabling/Disabling Video Messaging#

• Go to Settings > Sponsorships tab
• Under Conversations, you will notice the various check box options.
  • To Enable Video Messaging, click on the check box to Allow supporters and administrators to send video messages about sponsorships.
  • To Disable Video Messaging, leave the box unchecked (or uncheck the box).
• Click on Save Changes

To learn more detail about our Sponsorship Conversations, please view our Sponsorship Conversations overview article.

Note: Due to internet availability and data usage costs, we highly recommend that donor videos are 30 seconds or less.

Send a Video Message From the Donor Portal#

Supporters can login to their Donor Portal to send a video message to their sponsorship if Video Messaging is enabled.

Here’s how:

• Click on My Sponsorships > See All or My Profile > Inbox
• Click on New Message
• Add a Subject, Select your Sponsorship, Compose your Message
• Click on Record or Upload a Video
  • Note: In order to record a video using a web browser, supporters will need to enable access to their camera and microphone from their web browser. A pop-up window requesting access typically appears on the supporter’s first attempt where they can choose to allow access.
• Click on the red Record button to begin recording your video.
  • Note: You will see a timer that will count up as you record. Videos should be 30 seconds or less.

Once recorded, click on the blue Checkmark button to submit the recorded file or the red X button to discard the recorded file.

• Ensure the file is selected and click on Upload 1 File.
• The video will begin to upload. Once uploaded, the progress bar will indicate Complete.
• Click on Done. Your video will now be added to the message.
  

• Click on Send Message

Send a Video Message from the Donor Mobile App#

Supporters can login to their Donor Mobile App to send a video message to their sponsorship if Video Messaging is enabled.

Note: This requires that your organization has signed up for our Donor Mobile app. If you have not and are interested, you can learn more and sign up for development by visiting our Donor Mobile App page.

Here’s how:

• Go to My Sponsorships and click on the Sponsorship you wish to send a message to
• Click Start a Message
• Add a Subject and Compose your Message
• Click on Record Video

• Directly from your mobile device, click on the red Record video to record the video.
• Once recorded, you can Retake the video or preview the video by clicking the play button.
• Click on Use Video
• The video will then be attached to your sponsorship message.
• Click on View Video to preview the video again if desired. Click on the trash icon to delete the video if you wish to rerecord the video.

• Click Send to send the message with the video attached.

Send a Video Message from the Admin Console#

Admins can login to the Admin Console to send a video message to or from a sponsorship if Video Messaging is enabled.

Here’s how:

• Click on Sponsorships > Conversations
• Click Compose
• Add a Subject
• Type in the Supporter’s name and choose their sponsorship
• Note: You will notice as you begin typing, the fields will auto-populate to provide assistance in locating the sponsorship supporter record.
• Click on Add Video
  • Note: In order to record a video using a web browser, the admin will need to enable access to their camera and microphone from their web browser. A pop-up window requesting access typically appears on the supporter’s first attempt where they can choose to allow access.

• Click on the red Record button to begin recording your video.
  • Note: You will see a timer that will count up as you record. Videos should be 30 seconds or less.

Once recorded, click on the blue Checkmark button to submit the recorded file or the red X button to discard the recorded file.

• Ensure the file is selected and click on Upload 1 File.
• The video will begin to upload. Once uploaded, the progress bar will indicate Complete.
• Click on Done. Your video will now be added to the message.
  

• Click on Send Message.