If a Supporter requests that their sponsorship be placed on hold and continued at a later date, you can do that in REACH if your organization agrees to it.

Here’s how:

If you know the date the supporter wishes to restart their donations, you can Edit the recurring donation from the Sponsorship-Supporter relationship screen. To do so:

• Go into Supporters and click on the Supporter’s name
• Under Current Sponsorships, click on the Sponsorship you are wishing to update
• This brings you to the Sponsorship-Supporter screen.
• On the Donation Actions button (near the bottom), click on the blue ‘Edit Recurring Donation’ button

• In the Next Donation field, set the date to the new date they wish to resume payments
• Click on Save Changes when complete

*The supporter’s card will not be charged again until this new date. However, they will be considered past due in the meantime.

If you do not know the date the supporter wishes to restart their donations, you can convert the online sponsorship to Offline. Here’s how:

• Go into Supporters and click on the Supporter’s name
• Under Current Sponsorships, click on the Sponsorship you are wishing to update
• This brings you to the Sponsorship-Supporter screen.
• On the Donation Actions button (near the bottom), click on the yellow Convert to Offline button

*This way, the sponsorship will remain, but the payments will not be made until you go back in and add in payment information at a later date. The past due amount will still be calculated. You can then use Mark as Current to skip the past due amount.